Terms & Conditions

References

References in these Terms and Conditions to “we”, “us” and “ Budd” are to Budd Shirtmakers Ltd, 1a – 3 Piccadilly Arcade, London SW1Y 6NH.  Registered in England, no. 00281295.

Order Placement

We welcome all users to browse our site.  When you purchase from us, you will be given the opportunity to purchase as a guest or to register with the site.  Upon registering with the site, you will be asked to submit specific information including an email address and secure password.  We shall use your email address to create your username which will be the same.  Your username and password comply with our security and privacy policy.

An email address and secure postal address is required for the confirmation and secure shipment and processing of all orders.

It is important that you review your order carefully before placing it with us.  We shall seek to deliver the order to you exactly as it has been completed by you.  Whereupon you need to cancel an order or have mismanaged the quantity of goods, responsibility for shipment of

We seek to provide accurate and up to date information on our site, however, where a product is out of stock or has changed/differs in its specifications, we shall not be obliged to fulfil your order.

We reserve the right to change product offered for sale on our website at any time and without prior warning.

Budd reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Budd’s obligation to you is dependent upon the availability of goods.  The company will advise as promptly as possible whereupon goods are not available. 

Eligibility

In order to purchase goods or services from this website you must be over 18 years of age and have a valid debit or credit card. In placing an order you warrant that all details provided by you are true and accurate, that you are the authorised use of the credit or debit card used to place the order and that sufficient funds are available to complete the order.  Budd Shirtmakers reserve the right to refuse any order made by you.

Registration

By registering as a user of the Budd Shirtmakers website, you affirm that the personal information provided by you is accurate, true and current.  All orders are processed and confirmed subject to the following criteria:

  • Your personal data satisfies requirements
  • The product you have selected being available in stock and correctly represented
  • Any necessary credit checks/authorisations being carried out
  • Payment being proceed and confirmed

Upon using the website, you will be offered the opportunity to purchase from the site as a guest or alternatively to register. In either case the above criteria applies. 

Payment Methods

All payments for orders from Budd Shirtmakers are in £ sterling.

We accept payment by American Express, Maestro, MasterCard, Visa and Visa Debit. We are unable to accept Diners Club.  When ordering online you will be asked to submit your name, email address, billing address, delivery address, telephone number and credit card/debit card details.

Please note that Budd Shirtmakers cannot accept payments in cash, cheques or gift vouchers for orders placed online.  Cash, cheques, gift vouchers and major credit cards are accepted at our shop at 3 Piccadilly Arcade, London SW1Y 6NH.

In order to process your order and ensure your privacy as securely as possible, Budd uses Sage Pay, a third party payment specialist. Sage are the largest independent payment processor in the UK and are compliant to the highest level in payment card industry security standards (PCI DSS), ensuring that all the information you enter is safe and secure.

We do not capture or store your card details and once you have entered your card number into the Sage Pay payment page, all sensitive data is encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order. A further confirmation of your order will be sent via email.

Budd Shirtmakers is also pleased to offer Paypal as an alternative payment facility.

Telephone Sales

Many of the items on the Budd Shirtmakers website are specialised and are best ordered directly with the Budd Shop in Piccadilly itself.  Many non specialised items will be added to the website itself to purchase online in the future.  The shop is able to take orders over the phone from Monday – Friday 10am – 5pm.   If you provide us with an email address, we will follow the same procedures as for internet sales. In the absence of an adequate email address or in certain situations, your order will be process manually by staff in the shop.  In either case, an order is not considered as accepted until payment has been received and confirmed.

Delivery Parameters/Insurance Cover

Orders will be shipped to the delivery address submitted by you at the time of ordering.  Budd Shirtmakers is unable to accept any responsibility for incorrect addresses or postcodes.  We are unable to deliver to PO boxes.  Budd Shirtmakers insures each product during its transit to your delivery address, after which point liability for the product passes to you.  

Pricing Policy

All prices on the website are shown in pounds sterling (£). They include VAT.   Prices exclude delivery charges which are detailed separately.  Prices may change at our discretion without notice.  Whilst we strive to ensure that all of the prices displayed on our website are correct, from time to time errors may occur.  Should we discover an error in the price that we have quoted to you, we will notify you of this as promptly as possible, offering the option to reconfirm the order at the correct price or cancel it.  Where the correct price is lower than quoted on our site, we shall assume that you wish to proceed with the order and will process it and charge at the revised price. 

Overseas customers – please be aware that for those customers ordering from outside of the UK or EU zone, Budd accepts no liability for any subsequent import duties that may be imposed upon delivery. These costs should be absorbed by the customer.

Description of Goods

We have made every effort to ensure that the description and colour of goods represented on our site is accurate.  However, computer monitor displays may vary and this may mean that there is a slight variation in the colour of the goods seen on the screen and as they appear in real life.  Any difference should be minimal however we cannot guarantee an exact match.

Please take the time to read the following information carefully so that you fully understand our views and practices regarding your personal data and how we will use it. You must be over 18 years old to use our site.

  1. WHO DOES THIS PRIVACY POLICY APPLY TO?

This privacy policy applies to people who:

This Site is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

  1. WHO ARE WE

The Authentic Bespoke Group (ABG) is made up of different legal entities, including (without limitation) Authentic Bespoke Ltd, J.R Tusting & Company Ltd and Budd (Shirt Makers) Ltd. This privacy policy is issued on behalf of ABG so when we mention “ABG”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company within ABG responsible for processing your personal data.

We will let you know which entity is the controller of your personal data when you purchase a product and/or service from us. Budd (Shirt Makers) Ltd. is the controller and responsible for this site.

If you have any questions regarding this privacy policy or believe we have breached the Data Protection Act 2018 and/or the General Data Protection Regulation ((EU) 2016/679) (DP Laws), please contact us at:

You have the right to make a complaint at any time to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here. We would, however, appreciate the chance to deal with your concerns before you approach a data protection authority so please contact us in the first instance.

  1. ABOUT THIS POLICY

This privacy policy, together with our cookie policy and terms and conditions (and any other documents referred to in it) (this Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using our site, you accept the practices described in this Policy.

This Policy is effective on and from 20th February 2019. We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on our site or emailing you. Please review this Policy each time you visit our site as it may have been updated since your last visit.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

This Policy is provided in a layered format so you can click through to the specific areas set out below.

  1. VISITORS TO OUR SITE

Personal data we collect: With regard to each of your visits to our site, we will automatically collect:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate information about how you use our site to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Cookies: Our Site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our site and to compile statistical reports on website activity. You can read more about how we use cookies in our cookie policy . You can enable or disable cookies by modifying the settings using the cookie preference button and in your browser.

Using your personal data: We will use this information for the following legitimate interests (whether ours or a third party’s):

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Retaining your personal data: This information is kept for 2,555 days and will then be deleted automatically. However:

  1. CUSTOMERS

    Personal data we collect: How you interact with us will depend on what personal data we collect about you. You can interact with us by:

We record all calls for training and quality purposes.

Using your personal data: We will use this information:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Retaining your personal data: This information will be kept for as long as you are a customer and then for 7 years thereafter in the event of a legal claim and/or for tax purposes. However:

If you have also visited our site, please see Visitors to our site.

  1. SUPPLIERS

    Personal data we collect: If you contact us or we contact you (by email, phone, in-store or otherwise) in connection with supply services, goods and/or software to us, we will hold your name, job title/profession, employer details, email address(es), phone number(s), location, and any other personal data you choose to give us when you interact with us give us (including any other details that appear on your business card which you provide to us).

    We may also collect:

Using your personal data: We will use this information for the following legitimate interests (whether ours or a third party’s):

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Retaining your personal data: This information will be kept for the duration of our contract with the company who is supplying services, goods and/or software to us and then for 7 years thereafter in the event of legal claims and/or for tax purposes. However:

If you have also visited our site, please see Visitors to our site.

  1. TRANSFERRING PERSONAL DATA OUTSIDE THE EEA

We share your personal data within ABG and to the external third parties (the categories of which are referred to in this Policy). This may involve transferring your data outside the European Economic Area (EEA) (which consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Whenever we transfer your personal data out of the EEA, we will ensure a similar degree of protection is afforded to it. In some instances, your personal data may be transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. In other instances, we will ensure at least one of the lawful safeguards are implemented, which may include:

  1. YOUR RIGHTS

    In relation to personal data we hold about you, you have the right to:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain personal data. You may restrict our use of cookies. For more information, see our cookie policy .

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you would like to exercise any of these rights, please contacting us.We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one calendar month (starting from the day after we receive your request). Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. HOW WE PROTECT YOUR PERSONAL DATA

To help protect the privacy of personal data you transmit, we maintain physical, technical and administrative safeguards and require the same of any third parties we share your personal data with. Any payment transactions will be encrypted. We update and test our security technology on an ongoing basis. In addition, we train our staff about the importance of confidentiality and maintaining the privacy and security of your personal data.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as personal and credit card information. SSL encryption is designed to make the information unreadable by anyone but the intended audience. This security measure is working when you see a closed padlock icon in your browser window, usually in the URL address bar.

We will only ask for payment details when you place an order over the telephone, we will never ask you to confirm any account or credit card details by email or text message. If you receive such emails or messages do not respond and contact us immediately. Credit Card details are not stored beyond completion of your order. All payments online will be taken securely through payment portals Safecharge and Paypal, card details are not fully visible to our staff. Our handling of credit card details is certified compliant with the Payment Card Industry Data Security Standard.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

As you will be aware the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use physical, technical and administrative safeguards to prevent unauthorised access to your personal data.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To opt out of marketing communications, see Opting out below.

Promotional offers from us: We may use the personal data you have given us to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us (i.e., by ticking a box to indicate you consent to us sending you marketing communications) or purchased products or services from us and you have not opted out of receiving that marketing.

Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions. Please note that if you ask us not to contact you by email at a certain email address, we will retain a copy of that email address on a “suppression list” in order to comply with your no-contact request.

You are free to change your marketing choices at any time.

  1. LINKS TO THIRD PARTY WEBSITES

Our Site may, from time to time, contain links to and from the websites of third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our Site uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or share information from our site through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.

© Budd Shirtmakers 2019